How did you feel about the donation center's appearance and cleanliness?
Very Satisfied
Satisfied
Unsure or Undecided
Unsatisfied
Very Unsatisfied
How did you feel about the donation center's convience of location?
Very Satisfied
Satisfied
Unsure or undecided
Unsatisfied
Very Unsatisfied
How did you feel about the donation center's hours of operation?
Very Satisfied
Satisfied
Unsure or Undecided
Unsatisfied
Very Unsatisfied
How did you feel about the donation center's layout?
Very Satisfied
Satisfied
Unsure or Undecided
Unsatisfied
Very Unsatisfied
How did you feel about the donation center's quality of information signs?
Very Satisfied
Satisfied
Unsure or Undecided
Unsatisfied
Very Unsatisfied
How did you feel about the donation center's quality of directional signs?
Very Satisfied
Satisfied
Unsure or Undecided
Unsatisfied
Very Unsatisfied
How did you feel about the friendliness of the associates?
Very Satisfied
Satisfied
Unsure or Undecided
Unsatisfied
Very Unsatisfied
How did you feel about the helpfulness of the associates?
Very Satisfied
Satisfied
Unsure or Undecided
Unsatisfied
Very Unsatisfied
Where your donations handled with care?
Yes
No
Were you greeted when you entered the donation center?
Yes
No
Were you offered a donation receipt when you left the donation center?
Yes
No
Were you thanked when you left the donation center?
Yes
No
Would you donate at this Goodwill donation center again?
Yes
No
Would you refer someone else to donate to Goodwill?
Yes
No
Would you consider shopping at Goodwill?
Yes
No
Please use this space for any additional comments you may have.
Overall, how would you rate your donation experience at Goodwill?
Very Good
Good
Unsure or Undecided
Poor
Very Poor
Do you donate household goods to other organizations?
Yes
No
If yes, which organizations and why?
How often do you donate at Goodwill?
Once a month or more
3-5 Times a year
Twice a year
Once a year
Less than once a year
How far do you travel to donate to Goodwill?
Less than ten minutes
Between 10 and 20 minutes
Between 20 and 30 minutes
More than 30 minutes
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