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Career Services
Communications Technologies Training
Consumers will learn industry demanded skills through
the use of telecommunication manuals, simulated work
stations and hands-on training. Those who successfully
complete the programs will be certified as Network Cabling
Specialists and Smart Home Professional-Residential
Audio/Video Entertainment Systems Specialists.
Computerized Office Skills Training Program
During the 15-week program, students develop the computer skills needed to obtain competitive employment in the clerical field. Through in-class assignments, our students learn how to create spreadsheets, write letters, perform mail merges and design PowerPoint presentations. Classes are conducted by an on-staff, certified Microsoft® instructor who promotes a supportive learning environment for individuals at all levels.
Customer Service Skills Training Program
Goodwill students prepare for competitive customer service employment in retail, hospitality and office environments. For 8-weeks, instructors provide hands-on training in a variety of areas. Students learn how to perform cash register transactions, manage irate customers, offer excellent customer assistance (in-person and over the phone) and stock and display merchandise.
Industrial Cleaning Skills Training Program
For 8-weeks, our students develop the necessary skills to obtain competitive employment in the cleaning/janitorial profession. Through hands-on training, students learn the appropriate usage of janitorial supplies and equipment. Students also develop a firm understanding of safety procedures.
Partners in Training: ShopRite Cashier Training Program
Goodwill's partnership program with The Kenny Family ShopRites of Delaware and The Wakefern Food Corp. prepares students for cashier positions at a Delaware ShopRite store. In a simulated ShopRite grocery store in Goodwill's headquarters, students learn how to properly use a cash register, scan and bag items and research product prices. In an adjacent classroom, students develop customer service and life skills.
Vocational Evaluation/Situational Assessment (VESA)
Students spend 2 weeks with Goodwill instructors who assess their skills and abilities. During this period, our instructors determine whether the students should enter a job training program or begin a job search with Goodwill's assistance.
Work Adjustment Training
Our 12-week program assists students in understanding acceptable work behavior and etiquette. Instructors introduce students to ethical practices for interacting with the public and with colleagues.
For more information, contact Regina Jones, Director of Career Development, (302) 504-3549.
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