| How did you feel about the store's appearance and cleanliness? |
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| How do you feel about the convenience of store location? |
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| How do you feel about the hours of operation? |
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| How do you feel about the layout of the store's departments? |
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| How do you feel about the quality of merchandise in the store? |
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| How do you feel about the variety of merchandise in the store? |
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| How do you feel about the display of merchandise in the store? |
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| How do you feel about the prices of merchandise in the store? |
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| How did you feel about the friendliness of the associates? |
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| How did you feel about the knowledge of the associates? |
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| How did you feel about the checkout experience? |
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| How did you feel about the visibility of prices? |
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| Were you greeted when you entered the store? |
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| Would you shop at Goodwill again? |
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| Would you recommend shopping at Goodwill to a friend? |
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| If Goodwill could add one more feature or service to its retail stores, it should be: |
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| Please use this space for any additional comments you may have: |
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| Overall, how would you rate your shopping experience at Goodwill? |
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| How would you compare Goodwill to other similar retailers? |
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| How often do you shop at Goodwill? |
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| How far do you travel to shop at a Goodwill Store? |
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| If you were unable to find an item at Goodwill, what other store would you try? |
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| How often do you donate household goods to Goodwill? |
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