telephone triage policy and procedure PROCEDURE: A. <> Its purpose is multifold: to serve as a training and orientation guide for new employees, to serve as an ongoing reference for staff, and to serve as a risk management tool that lowers liability exposure in the office. Following are some risk strategies when using a telephone triage service: Telephone triage does not replace medical care, but it’s a vital part of a healthcare practice because it involves screening of patient symptoms and providing clinical advice. endobj TEMPORARY/EMERGENCY POLICY: TELEPHONE TRIAGE . This telephone triage is a medical procedure that is currently not performed in a uniform manner due to lack of specific guidelines.1–3. CORE 2b How it works: 1. Telephone Policies and Procedures. 1 ECRI Institute. Outcomes. Accordingly, a formal telephone triage process should include policies and procedures that : • Ensure direct support professionals are empowered to call 911 whenever they feel there may be a life- threatening situation. Retrieved from www.acponline.org/acp_policy/policies/telephone_triage_diagnostic_techniques_procedures_ 2000.pdf. Both experienced telephone triage nurses and nurses who are just taking on this challenge for the first time are trying to keep up with new information as it emerges. . All IPAs with centralized triage and referral of behavioral health services must have a process in place which includes the following: 1. <> HMO Policy and Procedure 2. endobj . � ���D�(� ���h��š��������(�nt�[ՙDs��;eP+Q�s�+�PΝVBԧql=ܐZw��촐 �Z�O��7E�1��> S��Ij��L�����,��6�0A��3+����k�T�k���Kaj}��f#�����u�`�����|����T=�K��x�_�C��:���F��#�.s|IJ�Q���ɹmV�R�Zٺ�(R��jje�͹�(q�n���7� ���6H��t���`���9*� �o�������7!�uU�M �^#*�G�Od��2gk4vn�n��G�}��MH�W�e� i�*i��a&Kx�C�g�$�`�\b�����g/��� These procedures should specify documentation required for telephone-based encounters.1. Nurse Triage Health problems aren’t restricted to a 9 to 5 workday. The necessity for such policies and procedures became apparent with the creation . These nurses should use written clinical protocols in performing telephone triage. 14 0 obj See Third Party Contact/Consultations Policy . Telephone triage can be difficult enough without adding a pandemic to the mix. 24 0 obj <> 4 0 obj Many clinics institute their own policies and procedures for telephone triage. Clinical triage and referral decisions are made by licensed behavioral health care practitioners. endobj Patient calls and talks to a triage representative 2. The triage nurse works to optimize clinician schedules and student access. CLI.MAT.SOP.712.4.1 Maternity Triage Standard Operating Procedure Page 3 Standard Operating Procedures are designed to promote consistency in delivery, to the required quality standards, across the Trust. It should be used to guide implementation of procedures at triage that can be effective at preventing transmission of SARS-CoV-2 (COVID-19 virus) to patients and healthcare workers (HCWs). The purpose of this policy is to recognize the influx of calls providers are fielding and to allow patients to connect with their . The policy of the Student Health Center is to see all students who present for care in as timely a manner as possible. w+�c,��~� Visit, MedPro Group: Leader in Healthcare Liability Insurance, Behavioral Health >> • Triage of Ambulance patients • Telephone advice • Mass Casualty Disaster and Triage. “A key component of telephone triage is actively listening to what the patient is saying. MedPro Group is the marketing name used to refer to the insurance operations of The Medical Protective Company, Princeton Insurance Company, PLICO, Inc. and MedPro RRG Risk Retention Group. When we listen for key words, we not only improve patients’ perception of the service being delivered but ultimately we reduce physician exposure to risk,” says Scott Hayworth, M.D., MedPro Group Advisory Board. %���� The purpose of this policy is to recognize the influx of calls providers are fielding and to allow patients to ER - Emergency department triage policy 1. The LVN or Medical Assistants cannot conduct telephone triage. As the nation’s first provider of healthcare liability insurance, MedPro Group has protected the assets and reputations of the healthcare community since 1899. • They range from emergent care to home care. Next Review: 60 days after implementation. Hospitals, Continuing Education On-Demand Programs (Free), Continuing Education Risk Courses (Fees Apply), Patient Safety & Risk Solutions Presentations (Free non-CE), Risk Management Mentor Program (Free non-CE), www.acponline.org/acp_policy/policies/telephone_triage_diagnostic_techniques_procedures_ 2000.pdf, Properly document a call in a patient’s health record, Correctly assess the nature of urgency of the caller’s situation, Scrutinize the service as carefully as if it were in their own office, Review nurses’ scripts and protocols to determine whether they comply with acceptable standards and the physician’s own medical philosophy, Periodically pose as a caller and contact the service to monitor its efficiency and accuracy. They can provide a standardized approach to telephone triage, reduce telephone errors and legal liability, and improve efficiency. HEALTH SERVICES POLICY & PROCEDURE MANUAL North Carolina Department Of Correction Division Of Prisons SECTION: Care and Treatment of Patient POLICY # TX I-8 PAGE 1 of 9 SUBJECT: Telephone Triage EFFECTIVE DATE: September 2007 SUPERCEDES DATE: February 2007 PURPOSE The purpose of Nurse Telephone Triage is to have a registered nurse (RN) evaluate urgent and non-life threatening … Nurse calls patient back and directs patient to the appropriate level of care 3. Triage should be performed by the most educated and experienced people at the practice rather than the least experienced. These telephone protocols assist clinical employees in healthcare practices with the data collection, triage, decision-making, disposition selection, and advice-giving processes. stream Policy No. . Telephone triage facilities l. Stable Medical Observation Units m. Transition Units n. Out-Patient services according to number of beds and direct observation medications. Therefore, physicians should annually review and approve the practice’s written protocols and phone scripts and educate their staff members. PROCEDURE: A. patient’s call is transferred to scheduling, where staff should follow the policy and procedure for sched- uling an urgent care patient. Its purpose is multifold: to serve as a training and orientation guide for new ... D. Telephone Triage Form E. Consultation and Diagnostics Tracking Form F. Nondisclosure of Confidential Information Agreement b. The nursing coverage is dependent on the medical mission, custody level and maximum operating capacity. • The main objective of telephone triage is to sort patients into appropriate dispositions (triage categories) based on acuity or severity of the illness. The policy and procedure manual is essential to the efficient operation of every medical practice. The American Nurses Association suggests that only registered nurses (RNs) should perform telephone triage. It should be used to guide implementation of procedures at triage that can be effective at preventing transmission of SARS-CoV-2 (COVID-19 virus) to patients and healthcare workers (HCWs). As telephone triage clinicians we must insure the safe, timely assessment, and disposition of patient symptoms via the phone. Product availability is based upon business and regulatory approval and may differ among companies. 8 0 obj  Local Health District / Health Network policies, procedures, protocols, guidelines and other documents relating to mental health telephone triage must be consistent with the Mental Health Triage Policy (PD2012_ 053) and this Guideline. This policy outlines BCBSVT payment for telephone check-ins (also referred to as "telephone triage" services) on an emergency/temporary basis in light of the COVID-19 pandemic. SESLHD PROCEDURE State Mental Health Telephone Access Line (SMHTAL) SESLHDPR/ 500 Revision No: 0 TRIM No: T16/12110 Date: March 2016 Page 1 of 9 THIS DISTRICT DOCUMENT BECOMES UNCONTROLLED WHEN PRINTED OR DOWNLOADED UNLESS REGISTERED BY LOCAL DOCUMENT CONTROL PROCEDURES 1. Rmr-141 Disinfectant And Cleaner Sds, Turtle Beach Ear Force Stealth 500p Wireless Gaming Headset, Yamaha Yas-207 Lowest Price, Removing Ubuntu-desktop From Server, Do Bees Like The Color Orange, Magic Carpet Spirea, Oven Heating Up But Fan Not Working, " /> PROCEDURE: A. <> Its purpose is multifold: to serve as a training and orientation guide for new employees, to serve as an ongoing reference for staff, and to serve as a risk management tool that lowers liability exposure in the office. Following are some risk strategies when using a telephone triage service: Telephone triage does not replace medical care, but it’s a vital part of a healthcare practice because it involves screening of patient symptoms and providing clinical advice. endobj TEMPORARY/EMERGENCY POLICY: TELEPHONE TRIAGE . This telephone triage is a medical procedure that is currently not performed in a uniform manner due to lack of specific guidelines.1–3. CORE 2b How it works: 1. Telephone Policies and Procedures. 1 ECRI Institute. Outcomes. Accordingly, a formal telephone triage process should include policies and procedures that : • Ensure direct support professionals are empowered to call 911 whenever they feel there may be a life- threatening situation. Retrieved from www.acponline.org/acp_policy/policies/telephone_triage_diagnostic_techniques_procedures_ 2000.pdf. Both experienced telephone triage nurses and nurses who are just taking on this challenge for the first time are trying to keep up with new information as it emerges. . All IPAs with centralized triage and referral of behavioral health services must have a process in place which includes the following: 1. <> HMO Policy and Procedure 2. endobj . � ���D�(� ���h��š��������(�nt�[ՙDs��;eP+Q�s�+�PΝVBԧql=ܐZw��촐 �Z�O��7E�1��> S��Ij��L�����,��6�0A��3+����k�T�k���Kaj}��f#�����u�`�����|����T=�K��x�_�C��:���F��#�.s|IJ�Q���ɹmV�R�Zٺ�(R��jje�͹�(q�n���7� ���6H��t���`���9*� �o�������7!�uU�M �^#*�G�Od��2gk4vn�n��G�}��MH�W�e� i�*i��a&Kx�C�g�$�`�\b�����g/��� These procedures should specify documentation required for telephone-based encounters.1. Nurse Triage Health problems aren’t restricted to a 9 to 5 workday. The necessity for such policies and procedures became apparent with the creation . These nurses should use written clinical protocols in performing telephone triage. 14 0 obj See Third Party Contact/Consultations Policy . Telephone triage can be difficult enough without adding a pandemic to the mix. 24 0 obj <> 4 0 obj Many clinics institute their own policies and procedures for telephone triage. Clinical triage and referral decisions are made by licensed behavioral health care practitioners. endobj Patient calls and talks to a triage representative 2. The triage nurse works to optimize clinician schedules and student access. CLI.MAT.SOP.712.4.1 Maternity Triage Standard Operating Procedure Page 3 Standard Operating Procedures are designed to promote consistency in delivery, to the required quality standards, across the Trust. It should be used to guide implementation of procedures at triage that can be effective at preventing transmission of SARS-CoV-2 (COVID-19 virus) to patients and healthcare workers (HCWs). The purpose of this policy is to recognize the influx of calls providers are fielding and to allow patients to connect with their . The policy of the Student Health Center is to see all students who present for care in as timely a manner as possible. w+�c,��~� Visit, MedPro Group: Leader in Healthcare Liability Insurance, Behavioral Health >> • Triage of Ambulance patients • Telephone advice • Mass Casualty Disaster and Triage. “A key component of telephone triage is actively listening to what the patient is saying. MedPro Group is the marketing name used to refer to the insurance operations of The Medical Protective Company, Princeton Insurance Company, PLICO, Inc. and MedPro RRG Risk Retention Group. When we listen for key words, we not only improve patients’ perception of the service being delivered but ultimately we reduce physician exposure to risk,” says Scott Hayworth, M.D., MedPro Group Advisory Board. %���� The purpose of this policy is to recognize the influx of calls providers are fielding and to allow patients to ER - Emergency department triage policy 1. The LVN or Medical Assistants cannot conduct telephone triage. As the nation’s first provider of healthcare liability insurance, MedPro Group has protected the assets and reputations of the healthcare community since 1899. • They range from emergent care to home care. Next Review: 60 days after implementation. Hospitals, Continuing Education On-Demand Programs (Free), Continuing Education Risk Courses (Fees Apply), Patient Safety & Risk Solutions Presentations (Free non-CE), Risk Management Mentor Program (Free non-CE), www.acponline.org/acp_policy/policies/telephone_triage_diagnostic_techniques_procedures_ 2000.pdf, Properly document a call in a patient’s health record, Correctly assess the nature of urgency of the caller’s situation, Scrutinize the service as carefully as if it were in their own office, Review nurses’ scripts and protocols to determine whether they comply with acceptable standards and the physician’s own medical philosophy, Periodically pose as a caller and contact the service to monitor its efficiency and accuracy. They can provide a standardized approach to telephone triage, reduce telephone errors and legal liability, and improve efficiency. HEALTH SERVICES POLICY & PROCEDURE MANUAL North Carolina Department Of Correction Division Of Prisons SECTION: Care and Treatment of Patient POLICY # TX I-8 PAGE 1 of 9 SUBJECT: Telephone Triage EFFECTIVE DATE: September 2007 SUPERCEDES DATE: February 2007 PURPOSE The purpose of Nurse Telephone Triage is to have a registered nurse (RN) evaluate urgent and non-life threatening … Nurse calls patient back and directs patient to the appropriate level of care 3. Triage should be performed by the most educated and experienced people at the practice rather than the least experienced. These telephone protocols assist clinical employees in healthcare practices with the data collection, triage, decision-making, disposition selection, and advice-giving processes. stream Policy No. . Telephone triage facilities l. Stable Medical Observation Units m. Transition Units n. Out-Patient services according to number of beds and direct observation medications. Therefore, physicians should annually review and approve the practice’s written protocols and phone scripts and educate their staff members. PROCEDURE: A. patient’s call is transferred to scheduling, where staff should follow the policy and procedure for sched- uling an urgent care patient. Its purpose is multifold: to serve as a training and orientation guide for new ... D. Telephone Triage Form E. Consultation and Diagnostics Tracking Form F. Nondisclosure of Confidential Information Agreement b. The nursing coverage is dependent on the medical mission, custody level and maximum operating capacity. • The main objective of telephone triage is to sort patients into appropriate dispositions (triage categories) based on acuity or severity of the illness. The policy and procedure manual is essential to the efficient operation of every medical practice. The American Nurses Association suggests that only registered nurses (RNs) should perform telephone triage. It should be used to guide implementation of procedures at triage that can be effective at preventing transmission of SARS-CoV-2 (COVID-19 virus) to patients and healthcare workers (HCWs). As telephone triage clinicians we must insure the safe, timely assessment, and disposition of patient symptoms via the phone. Product availability is based upon business and regulatory approval and may differ among companies. 8 0 obj  Local Health District / Health Network policies, procedures, protocols, guidelines and other documents relating to mental health telephone triage must be consistent with the Mental Health Triage Policy (PD2012_ 053) and this Guideline. This policy outlines BCBSVT payment for telephone check-ins (also referred to as "telephone triage" services) on an emergency/temporary basis in light of the COVID-19 pandemic. SESLHD PROCEDURE State Mental Health Telephone Access Line (SMHTAL) SESLHDPR/ 500 Revision No: 0 TRIM No: T16/12110 Date: March 2016 Page 1 of 9 THIS DISTRICT DOCUMENT BECOMES UNCONTROLLED WHEN PRINTED OR DOWNLOADED UNLESS REGISTERED BY LOCAL DOCUMENT CONTROL PROCEDURES 1. Rmr-141 Disinfectant And Cleaner Sds, Turtle Beach Ear Force Stealth 500p Wireless Gaming Headset, Yamaha Yas-207 Lowest Price, Removing Ubuntu-desktop From Server, Do Bees Like The Color Orange, Magic Carpet Spirea, Oven Heating Up But Fan Not Working, " /> Skip to Content

telephone triage policy and procedure

The nurse should then consult with the patient's medical Procedures supplement polices and describe how the policy will be implemented and met. Some of the commercial telephone triage services have evolved from using unstructured protocols (written guidelines that rely heavily on previous training and judgment) to using structured protocols (clinical algorithms that are essentially created by physicians and involve yes–no decisions). Revised Date: _05/2006_____ Version 1.0. 6 0 obj endobj Under standardized procedures the triage nurse may provide a number of additional services. z9 /���4�P/�TS;{T6�����e�v!�wz�4~�1�7vd�"#�IV5qI�%��`؍�b��4��R�C�N�3��h��� }ڕZڧ��ʪBseBX�ץl If so, could you please share your policies and procedures. Studies of telephone care provided in this setting have shown a high rate of parental satisfaction with AHC care 3,22 and compliance with urgent and home care disposition. Telephone triage. This policy outlines BCBSVT payment for telephone or store-and-forward check-ins (also referred to as “telephone triage” services) on an emergency/temporary basis in light of the COVID-19 pandemic. The necessity for such policies and procedures became apparent with the creation . This should be done in a timely fashion while meeting standard guidelines in order to prevent symptoms from worsening. . The triage nurse will conduct a nursing assessment as outlined in the Telephone Health Assessment: Guidelines for Practice, document findings in the electronic health care record and select co-payment charge as appropriate. In order to qualify for a free tail, you must have a retroactive date at least 48 months prior to the date of retirement and be insured by the company for 12 months. 1.2 Key definitions For the purpose of the Policy Statement and this Procedures Document, the following definitions apply: Acuity: Acuity is a synonym for urgency, and they can be … If telephone advice protocols are used, physicians and clinical personnel should review and adapt them to meet the needs of the practice. policy and procedures for screening, identification and initial management of a suspected serious infectious disease patient. 858.321.5678 Some risks may involve healthcare employees not following practice triage protocols or required scripts as well as offering guidance outside of their scope of expertise. . This document is intended for healthcare facilities that are receiving or are preparing to receive patients with suspected or confirmed coronavirus disease 2019 (COVID-19). A second area of high risk for office practices includes telephone triage, telephone advice, prescription refills, and after-hours calls. H��Vێ�6���. Corporate Payment Policy . Delineating responsibilities for telephone triage in job descriptions will ensure the appropriate healthcare employee is providing it and working within his or her scope of practice. /ProcSet [/PDF /Text] Patient calls and talks to a triage representative 2. endobj endobj Additionally, clinical personnel who give telephone advice must receive training on the protocols and conduct themselves within their scope of practice, and they should have documented competence in telephone assessment. POLICY: The site shall have sufficient health care personnel to provide timely, appropriate health care services. 0 ���� endstream Comply with the practice triage policy and procedures. . <> PROCEDURE: A. <> Its purpose is multifold: to serve as a training and orientation guide for new employees, to serve as an ongoing reference for staff, and to serve as a risk management tool that lowers liability exposure in the office. Following are some risk strategies when using a telephone triage service: Telephone triage does not replace medical care, but it’s a vital part of a healthcare practice because it involves screening of patient symptoms and providing clinical advice. endobj TEMPORARY/EMERGENCY POLICY: TELEPHONE TRIAGE . This telephone triage is a medical procedure that is currently not performed in a uniform manner due to lack of specific guidelines.1–3. CORE 2b How it works: 1. Telephone Policies and Procedures. 1 ECRI Institute. Outcomes. Accordingly, a formal telephone triage process should include policies and procedures that : • Ensure direct support professionals are empowered to call 911 whenever they feel there may be a life- threatening situation. Retrieved from www.acponline.org/acp_policy/policies/telephone_triage_diagnostic_techniques_procedures_ 2000.pdf. Both experienced telephone triage nurses and nurses who are just taking on this challenge for the first time are trying to keep up with new information as it emerges. . All IPAs with centralized triage and referral of behavioral health services must have a process in place which includes the following: 1. <> HMO Policy and Procedure 2. endobj . � ���D�(� ���h��š��������(�nt�[ՙDs��;eP+Q�s�+�PΝVBԧql=ܐZw��촐 �Z�O��7E�1��> S��Ij��L�����,��6�0A��3+����k�T�k���Kaj}��f#�����u�`�����|����T=�K��x�_�C��:���F��#�.s|IJ�Q���ɹmV�R�Zٺ�(R��jje�͹�(q�n���7� ���6H��t���`���9*� �o�������7!�uU�M �^#*�G�Od��2gk4vn�n��G�}��MH�W�e� i�*i��a&Kx�C�g�$�`�\b�����g/��� These procedures should specify documentation required for telephone-based encounters.1. Nurse Triage Health problems aren’t restricted to a 9 to 5 workday. The necessity for such policies and procedures became apparent with the creation . These nurses should use written clinical protocols in performing telephone triage. 14 0 obj See Third Party Contact/Consultations Policy . Telephone triage can be difficult enough without adding a pandemic to the mix. 24 0 obj <> 4 0 obj Many clinics institute their own policies and procedures for telephone triage. Clinical triage and referral decisions are made by licensed behavioral health care practitioners. endobj Patient calls and talks to a triage representative 2. The triage nurse works to optimize clinician schedules and student access. CLI.MAT.SOP.712.4.1 Maternity Triage Standard Operating Procedure Page 3 Standard Operating Procedures are designed to promote consistency in delivery, to the required quality standards, across the Trust. It should be used to guide implementation of procedures at triage that can be effective at preventing transmission of SARS-CoV-2 (COVID-19 virus) to patients and healthcare workers (HCWs). The purpose of this policy is to recognize the influx of calls providers are fielding and to allow patients to connect with their . The policy of the Student Health Center is to see all students who present for care in as timely a manner as possible. w+�c,��~� Visit, MedPro Group: Leader in Healthcare Liability Insurance, Behavioral Health >> • Triage of Ambulance patients • Telephone advice • Mass Casualty Disaster and Triage. “A key component of telephone triage is actively listening to what the patient is saying. MedPro Group is the marketing name used to refer to the insurance operations of The Medical Protective Company, Princeton Insurance Company, PLICO, Inc. and MedPro RRG Risk Retention Group. When we listen for key words, we not only improve patients’ perception of the service being delivered but ultimately we reduce physician exposure to risk,” says Scott Hayworth, M.D., MedPro Group Advisory Board. %���� The purpose of this policy is to recognize the influx of calls providers are fielding and to allow patients to ER - Emergency department triage policy 1. The LVN or Medical Assistants cannot conduct telephone triage. As the nation’s first provider of healthcare liability insurance, MedPro Group has protected the assets and reputations of the healthcare community since 1899. • They range from emergent care to home care. Next Review: 60 days after implementation. Hospitals, Continuing Education On-Demand Programs (Free), Continuing Education Risk Courses (Fees Apply), Patient Safety & Risk Solutions Presentations (Free non-CE), Risk Management Mentor Program (Free non-CE), www.acponline.org/acp_policy/policies/telephone_triage_diagnostic_techniques_procedures_ 2000.pdf, Properly document a call in a patient’s health record, Correctly assess the nature of urgency of the caller’s situation, Scrutinize the service as carefully as if it were in their own office, Review nurses’ scripts and protocols to determine whether they comply with acceptable standards and the physician’s own medical philosophy, Periodically pose as a caller and contact the service to monitor its efficiency and accuracy. They can provide a standardized approach to telephone triage, reduce telephone errors and legal liability, and improve efficiency. HEALTH SERVICES POLICY & PROCEDURE MANUAL North Carolina Department Of Correction Division Of Prisons SECTION: Care and Treatment of Patient POLICY # TX I-8 PAGE 1 of 9 SUBJECT: Telephone Triage EFFECTIVE DATE: September 2007 SUPERCEDES DATE: February 2007 PURPOSE The purpose of Nurse Telephone Triage is to have a registered nurse (RN) evaluate urgent and non-life threatening … Nurse calls patient back and directs patient to the appropriate level of care 3. Triage should be performed by the most educated and experienced people at the practice rather than the least experienced. These telephone protocols assist clinical employees in healthcare practices with the data collection, triage, decision-making, disposition selection, and advice-giving processes. stream Policy No. . Telephone triage facilities l. Stable Medical Observation Units m. Transition Units n. Out-Patient services according to number of beds and direct observation medications. Therefore, physicians should annually review and approve the practice’s written protocols and phone scripts and educate their staff members. PROCEDURE: A. patient’s call is transferred to scheduling, where staff should follow the policy and procedure for sched- uling an urgent care patient. Its purpose is multifold: to serve as a training and orientation guide for new ... D. Telephone Triage Form E. Consultation and Diagnostics Tracking Form F. Nondisclosure of Confidential Information Agreement b. The nursing coverage is dependent on the medical mission, custody level and maximum operating capacity. • The main objective of telephone triage is to sort patients into appropriate dispositions (triage categories) based on acuity or severity of the illness. The policy and procedure manual is essential to the efficient operation of every medical practice. The American Nurses Association suggests that only registered nurses (RNs) should perform telephone triage. It should be used to guide implementation of procedures at triage that can be effective at preventing transmission of SARS-CoV-2 (COVID-19 virus) to patients and healthcare workers (HCWs). As telephone triage clinicians we must insure the safe, timely assessment, and disposition of patient symptoms via the phone. Product availability is based upon business and regulatory approval and may differ among companies. 8 0 obj  Local Health District / Health Network policies, procedures, protocols, guidelines and other documents relating to mental health telephone triage must be consistent with the Mental Health Triage Policy (PD2012_ 053) and this Guideline. This policy outlines BCBSVT payment for telephone check-ins (also referred to as "telephone triage" services) on an emergency/temporary basis in light of the COVID-19 pandemic. SESLHD PROCEDURE State Mental Health Telephone Access Line (SMHTAL) SESLHDPR/ 500 Revision No: 0 TRIM No: T16/12110 Date: March 2016 Page 1 of 9 THIS DISTRICT DOCUMENT BECOMES UNCONTROLLED WHEN PRINTED OR DOWNLOADED UNLESS REGISTERED BY LOCAL DOCUMENT CONTROL PROCEDURES 1.

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